Job brief
We are looking for a liable Bank Teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients and sell bank’s products/services.

Responsibilities
Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
Make sales referrals, suggest alternate channels and cross-sell products and services
Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
Comply with regulatory requirements
Manage risk in every transaction and detect fraudulent transactions to prevent losses
Resolve customers’ issues and provide relevant information.

Requirements and skills
Proven working experience in banking, personal banking, retail banking or financial services
Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
Strong communication and time management skills
Customer satisfaction-oriented
Attention to detail and mathematical skills
Excellent sales skills
ND, HND or BSc in Finance, Banking or relevant field