Job Summary
The purpose of the position is to assess, process and pay valid claims to ensure timely settlement of claims within the stipulated Liberty guidelines on claims management.
Key Responsibilities

Process claims accurately and in a timely manner as per the provided guidelines to ensure the achievement of the set customer service standards
Analyse documentation submitted by clients to ensure the information supplied is credible in line with the Liberty guidelines on claims processing
Register all new claims promptly and acknowledging receipt of the same
Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
Record all claims transactions
Prepare claims registers and update the various claims reports
Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
Maintain the claims register to ensure accuracy in data
Prepare quality reports in a timely manner to ensure timely submission for review
Reconcile claim reserves and paid claims
Manage the maturity and surrender suspense including premium refunds

Qualifications

Bachelors’ degree in insurance or a business related field
Professional qualification in Insurance (LOMA, ACII, AIIK)

Experience


At least 2 years’ experience in claims or underwriting role in the life insurance industry


Competencies

In depth understanding of life insurance operations and concepts
Ability to prioritize tasks and manage time efficiently
Excellent organizational and stakeholder and management skills
Solutions focused mindset
Knowledgeable in financial solutions and market trends
Business acumen