Job Description
Job Purpose
Provide operational support to the Team Leader, Asset Management Operations, Specialised Units by taking responsibility of execution of transactions in Asset Management in Kenya while ensuring: -
Accurate and efficient Service.
Accurate processing
Nil Losses
Key Responsibilities
Efficient and Effective Delivery in business unit
Understanding the overall Bank Strategy and how Asset Management, Specialised Operations – fits into the overall Bank’s strategy;
Ensure that we meet clients’ requirements, as stipulated in their ‘Service Level agreements’, by maintaining flexibility where necessary, but also taking risks into consideration, at all times.
Set clearly defined standards based on KRA’s, in conjunction with line Team Leader and continuously monitor, control, and update procedure manuals, Job Descriptions, process flows and Risk Framework.
Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production area
Collaborates with other areas to ensure that best practices and a standard approach is followed.
Getting the basics right always.
Providing timely response to all the queries received in order to help meet client expectations.
Optimise the risk profile in the business units
Apply existing controls to reduce risk exposure.
Uphold a high, risk culture that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines);
Adopt a culture of “Get it Right First time” - zero errors and no customer complaints;
Adopting operational risk framework, standards and other risk principles i.e. Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance;
Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
Reconcile all suspense and operational accounts under assigned units at required frequencies and that reconciling items are dealt timely and correctly;
Recover revenue in a timely manner for services provided;
Raising of incidents timely;
Change Management and Continuous Improvement
Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
Compliance Management
Adhering to service standards as provided for in the Banking Sector Charter.
Adoption within assigned portfolio of all Compliance, Anti-Money Laundering, and Sanctions related requirements contained in policies, procedures and processes. This includes identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
Stakeholder Management
Builds and maintain credible and value adding relationships with stakeholders, including executives, peers, internal, and external partners.
Partners with Team Leader, unit manager, and Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service
Collaborates with other areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed.
Reporting to various governance committees
Provide relevant, accurate and timely reporting to senior management, governance committees, and the regulator.
Partner with business units to oversee the optimization of business processes to increase operational efficiency.
Quality Management System in line with ISO Standards– ISO 9001:2015
Ensure the promotion of exceptional client experience throughout the organisation.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Other qualifications
Understanding of Asset Management.
Knowledge of the Securities Market and related entities viz., NSE, Central Depository, Custodians and Stockbrokers, etc
Banking operations experience.
Experience Required
Settlements
Operations
1-2 years
Experience in a busy operations processing environment with specific experience in processing of investments related client transactions
Additional Information
Behavioral Competencies:
Articulating Information
Checking Details
Documenting Facts
Embracing Change
Examining Information
Generating Ideas
Interacting with People
Managing Tasks
Meeting Timescales
Producing Output
Team Working
Upholding Standards
Technical Competencies:
Client Servicing
Continuous Improvement
Manual Deal or Trade Processing
Product and Services Knowledge
Query Resolution
Settlement Process
Settlement Systems
