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Community Leader Operations Associate
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Tushop
Kenya, Nairobi
Fulltime
Key Responsibilities:
Growing the number of Community Leaders (CLs) on Tushop, especially through face-to-face meetings and referrals
Onboarding and training CLs
Providing customer support to CLs and resolving their issues
Updating CL-specific performance metrics
Being a passionate advocate for all CLs internally at Tushop
Listening attentively to the CLs and providing feedback to the rest of the company
Collaborating with the product design and tech teams to improve internal tools for Community Leaders and their user experience
The profile we’re likely to hire:
Bachelor’s degree in a relevant field, such as business or marketing
An entrepreneur at heart (who also derives energy by working with people on-the-ground; a people’s problem solver)
Required years of experience is relative – what matters is potential, commitment, and ability to develop skills to the job at hand – but as a rough minimum this could be 1-2 years of relevant experience
Experience in the e-commerce, retail, FMCG sectors a plus
Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with
High level of organization and attention to detail
An individual who exemplifies integrity and honesty
Sales
Marketing
Retail
Business Development
6 applications
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