Responsibilities

Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Identifying, negotiating, and closing partnership deals on direct product offerings.
Liaising with switching companies and card schemes on Settlement issues
Reconciliation of transactions routed through various payment platforms
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
Ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction posting on the system.

Specifications & Requirements

Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
Passionate about solving problems and is focused on customer experience and outcomes.
Strong communication skills to solve the settlement related issues with external channels effectively

Requirements

A Bachelor's Degree or its equivalent
At least 2 years’ experience in reconciliation and settlement
At least 4 years in Digital Financial Services or banking industry experience
At least 2years’ experience in business development and continuity.
Experience with electronic payment systems
In-depth knowledge of payment processing gateways
Experience in Advanced Excel
Organization and Time management skills
Proficiency in the use of MS office Suites.
Excellent communication skills and interpersonal skills.
Attention to detail and accuracy