What you will do:

Maintain debtors' overdue accounts to agreed company performance levels
Ensure collection of debtor’s accounts occurs within credit terms and according to company policy and procedures
Provide accurate and timely account collection progress reports from the CRM
Listen to customer complaints with empathy and take action to satisfy the customer's immediate needs and prevent the reoccurrence
Make telephone collection calls and resolve disputed invoices
Risk review of new and existing customers to minimize bad and doubtful debts
Monitor credit limits and terms for each customer in line with the Credit Policy

Must have:

Excellent relationship management skills
3-5 years experience in the same capacity in a solar or related company
Knowledge of credit and credit control activities
Customer claims and processes
Strong Excel, written, verbal, negotiation, and communication skills
Well-organized and efficient
CPA’s and a Bachelor’s degree in a business-related course