About the role

Turaco is looking for an Actuarial Associate to work at our Nairobi office in our Service Center reporting directly to the Head of Insurance Operations and working closely with our Chief Operations Officer. This individual will take on the technical aspects of our journey into insurance underwriting, specifically risk analysis, reserving, pricing projections, and compliance.

Key Roles & Responsibilities
Underwriting



Work closely with the larger insurance operations and commercial team to develop and review micro-underwriting/micro-insurance policies.
Working with the technology team to develop the underwriting infrastructure and the data structures needed for regulator-approved reporting
Designing the underwriting journeys for Turaco flagship insurance products and new micro-insurance products in the pipeline.

Pricing Analytics



Own product pricing for micro-underwriting at Turaco, including building baseline pricing models and guidelines
Drive the communication of pricing within the Insurance Operations team and externally to the organization.
Participate in product ideation sessions with the commercial team and partners to understand the basics of each product and embed these ideas in pricing decisions.

Risk & Compliance



Identify risk areas in underwriting and other insurance operations, and develop responses to mitigate such risks.
Own compliance with the regulator. Assess non-compliance right from product development to product launches and scale and implement corrections.

Reporting



Introduce regulator reporting templates to insurance operations and ensure reporting as per regulator timelines.
Track the performance of insurance products guided by the data from our internal CRM system, generate and interpret reports to provide the management team key information for decision making.
Using existing performance indicators for the Insurance Operations team build and track all requisite metrics that address underwriting of risks.

General



Work closely with Marketing and Customer Experience to understand customer satisfaction data and act on customer pain points regarding Turaco products.
Act as the technology integrator for the Insurance Operations team constantly reviewing existing features recommending updates and working with Tech to develop new features.
Process Optimization around policy administration, claims handling, underwriting, and actuarial.
Providing continuous learning to the insurance operations team, especially on aspects of underwriting and pricing.

Desired Skills and Experiences

Live Turaco’s values – care and protect our customers, do the right thing, low ego, and have fun
Advanced degree in Actuarial Science/ Insurance, or related field. Professional papers in Actuary or Risk are desired.
2 to 5 years of professional experience in Actuarial work in the insurance industry or elsewhere.
An understanding of insurance policy administration, claims handling and insurance risk analysis is a plus.
Advanced data analysis skills useful for generating and interpreting key insurance metrics.
Excellent interpersonal skills and communication skills, including oral and written
A high sense of empathy toward insurance-related interactions.
Ability to work autonomously and take initiative, solve problems (solution-oriented),
Willingness to work as a team member with people in and outside of Turaco’s organization from differing backgrounds, geographies, and cultures.