Creating a Positive Customer Experience
Make outgoing calls to EEA customers to attain given work targets
Be empathetic and compassionate while dealing and managing customers complaints
Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
Endeavor to give all EEA customers great end to end customer experience
Relationship management to increase client retention
Always enter accurate and honest information into the EEA data systems.
Capture data of high quality that can be used to better serve our customers.