SPECIFIC ROLES AND RESPONSIBILITIES
The main responsibilities of the Community Engagement Manager including:

Leading the development of the strategy for growing KujaLink member community with support from the team of Community Facilitators and engagement with the KujaLink leadership team
Overseeing community engagement facilitators whose main job is to source, recruit, onboard and support new users from existing networks and partners as well as new partners
Engaging and retaining current community members
Learning from the member community to adjust and revise the strategy as the community grows and working with the platform development team to make adjustments to the platform.
Work with the KujaLink team to develop and implement the KujaLink online community engagement strategy - defining the approach, discussion and communication activities, and responsibilities of team members and platform users.
Work with community facilitators to recruit and welcome new members to the KujaLink platform - ensuring they understand and can make use of all the features including develop and update onboarding materials, including guide, graphics, and video(s).
Post as a brand ambassador and implement the strategy to develop the community including participating in discussions, finding new users and listening to the current ones.
Work with the team to develop and measure metrics to understand Community Growth and Evolution;
Understand the needs of users over time and develop strategies for retaining users;
Engage with the KujaLink development and user experience team to ensure user feedback is captured. Support the team in managing the platform User Support discussion forum.
Support development of internal community management processes and guide for future managers.

SKILLS AND QUALIFICATIONS

Degree, certificate, training or coursework in communications, journalism, public relations, marketing, business, or a related field
Significant and relevant years in the social sector (5+)
Demonstrated experience supporting online community platforms
Experience working remotely and coordinating activities across multiple time zones
Background in support-related field such as communications, PR, social media with the ability to interact with people online and understand how online trust works
Extremely strong written communication skills and ability to communicate ideas and concepts digitally. Ability to create content and work with others to create content.
Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, Wordpress) and experience with a range of online community platforms (Facebook, Linkedin)
Digitally savvy and able to keep up with the activity on the platform
Flexible and adaptable with a high level of empathy and the ability to connect with users
Fluency in English required, competency in French, Arabic or Spanish desired
Must come from a country supported by the platform (non OECD DAC countries)