To create and maintain information technology & management strategy in line with stakeholder needs and in keeping up with current best practices in the field of IT.
Review, align, and communicate IT performance, resources, and risk with the bank’s overall business strategy.
To ensure alignment of Information technology and management with established strategies and policies.
Ensure these policies and strategies adhere to governmental, legislative, and regulatory requirements, as well as internationally accepted standards.
Lead the development of guidelines, standards, policies, and procedures and disseminate them to technology teams in the bank.
To manage the development and implementation of current and future ICT and business-related technology projects. Specifically, to manage: The development plans for ongoing integration, upkeep, and improvement of IT systems.
The management of project and system dependencies at the planning, implementation, and support stages. The sign-off of all project management milestones for IT projects.
To manage the day-to-day operations of IT systems, ensuring that planning, end-user impact, change management, training, and quality management are properly addressed and monitored to ensure that deadlines, budgets, and service levels are met and results delivered.
To manage the relationships with (and between) external vendors and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in line with agreed contracts.
To develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the information technology and management needs of the Bank in the event of major incidents or disasters.
Organize and implement servicing and support of all Banking IT systems to agreed service level standards.
Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management: recruitment, development, performance management, career pathing, on-the-job training, coaching and mentoring, and employee engagement within the precincts of the bank’s human resource plan, policies, and procedures.
Define performance contracts for staff and monitor their performance against agreed standards and objectives, working with them to grow their skills.
To manage the annual Information Management budget and any associated funds. Specifically, to be responsible for the review, audit and prioritization of all Information Management tools, including (in partnership with the Finance Director) the replacement cycle of information technology hardware.