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Regional Collections Manager
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Sun King (Formerly Greenlight Planet)
Kenya, Nairobi
Fulltime
About the role
We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Regional Collections Manager. The Employee will be responsible for leading the efforts and processes related to the collection of our PAYG products in the field. They will also be responsible for giving advice and suggestions on improving customer payments and satisfaction while ensuring that the company's offer matches end-users expectations.
What you would be expected to do
Analyzing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers in cases where direct intervention is required.
Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Recruiting cash collection centers and setting up the critical collection area.
You might be a strong candidate if you
Have Bachelor's degree/Higher Diploma related to Finance, or any other business-related fields.
Have at least 2 years of work experience in a similar position with field experience and collaborating with rural customers' settlements.
Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable.
Have good analytical, communication & people skills.
Possess excellent people skills.
Have clear and straight-to-the-point communication skills with fluency in English.
Possess apparent thinking/problem-solving ability.
Are enthusiastic about collaborating with rural customers & resolve customers' issues.
Are excellent and diligent.
Have excellent issue-tracking and resolution skills.
Ability to manage multiple tasks at the same time diligently and accurately.
Can work with multiple sales teams and cross-functional teams seamlessly.
Finance
Accounting
Audit
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