What will you do?


Santam Marine has an available position for a Service Consultant who will be based in the Johannesburg office.


What will make you successful in this role?


Prepare basic reports and statistics based on risk analysis.
Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
Address unusual and non-standard customer issues including underwriting and commercial related queries.
Receive requests for and generation of quotations
Task related decision making within set policies and procedures
Research to assist in addressing non-standard underwriting issues
Update RM reports
Create client profiles for identified risks
Building strong customer relationships and delivering customer-centric solutions.
Working independently" & "Administering monthly renewals" & "Quality Assurance checks of new business, endorsements, renewals and the like.


Qualification and Experience


Matric or equivalent qualification
FAIS accreditation required
RE 5
2-3 Years Commercial Lines, particular to Marine Insurance


Knowledge and Skills


Familiar with Excel, Word, Intranet, Kit
Knowledge of Marine Hull, Cargo and Liability products" & add "Knowledge of Marine Institute Clauses


Knowledge and Skills Competencies


Cultivates innovation 
Customer focus 
Drives results 
Collaborates 
Professional behaviour
Commitment to quality
Teamwork
Resilience
Immaculate interpersonal skills
Ability to perform tasks under pressure. 
Attention to detail / accuracy.