What you will do

Attend to customers questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up;
Provide accurate or diagnostic information to Service Technician after receipt of vehicles from customers;
Provide customers with quality information and advice on warranty protections, potential cost; savings and the advantages of trading in versus fixing their car;
Manage and oversee the dealership’s workflow and schedule;
Advise them about service changes or car pick-up times;
Maintain positive and good customer relationships to ensure repeat business;

What you should have

Background study in Mechanical Engineering;
2-5 years proven work experience as a Service Advisor or similar role;
A strong understanding of automotive technology and the automotive industry;
Proficiency with industry-specific software and mechanical tools;
Excellent customer service, interpersonal and communication expertise;
Strong organizational, decision-making and problem-solving skills;
Relevant training and/or certifications as a Service Advisor is added advantage;