Sign in
All jobs
Customer Support Trainee
1y
Post page
Share on
Share on
Kwara
Kenya, Nairobi
Fulltime
We are looking for self-driven team members who learn with speed, have a high accountability mindset and focus on diligence and customer care. In this role, you will work closely with our Strategic Growth Manager, Customer Engagement team and Product team to deliver exceptional customer support to our clients.
Responsibilities
Provide customer support to clients, acting as the primary point of contact for any technical issues or questions that arise.
Troubleshoot technical issues related to financial systems, such as payment processing, product configuration, and account reconciliation, working with the Product and Engineering team to identify root causes and develop long-term solutions that address the underlying problem.
Conduct training sessions for clients on Kwara Core & Connect systems, ensuring that they have the knowledge and tools needed to successfully use our products.
Monitor the post-implementation support process, identifying areas for improvement and implementing changes to streamline the process and improve the customer experience.
Develop and maintain a deep understanding of our Kwara Core Banking systems, staying up-to-date on new features and updates, and incorporating customer feedback into the ongoing development process.
Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure a seamless and positive experience for our clients.
Embrace an ownership mindset and take responsibility for the success of each client's implementation account, going above and beyond to ensure that they receive the support they need to be successful.
Your profile
Kwara lives and breath the startup ecosystem and composes its team to improve the financial sector.
For Support Trainee profiles, we expect a holistic view and few specific skills:
Strong customer service skills and a passion for helping others.
Excellent troubleshooting skills and a strong understanding of financial institutions, e.g. general ledgers.
Ability to communicate complex financial and technical information in a clear and concise manner to non-technical users.
A growth mindset, with a desire to learn and continuously improve.
Excellent problem-solving skills and the ability to think creatively to develop solutions.
A strong sense of ownership and responsibility for the success of each client's implementation.
Customer Care
15 applications
Please
Create account / Sign in
to apply.
Copyright 2024
English
Українська
Русский
welcome@gainrep.com
×
At the current plan, you cannot send contact requests, or the daily limit exceeded.
Details
You have no jobs.
Post a job
to be able to offer it to candidates.
Promote post
×
1.
Switch
to the Pro plan and make the post "Sponsored".
On average, 5x higher results
Posts have priority placement in the feed
We send posts to ##usertype## by email
2. Invite others to support this post
.
The more support (likes) a post has,
the higher its reach
.
How to do that?
Share it on social networks
Send your friends or teammates a direct link to the post
Copy link
Reacted to this post
×
×
Select your resume (PDF, Word, or TXT)
Not having a resume? Create one in our online
Resume Builder
×
Shared this post
×
×