Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.
Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
Be knowledgeable of all services and products offered by the hotel.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and always organized.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as
well as offering alternatives.
Successfully perform opening and closing procedures established for the assigned outlet.
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s
policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
Carry out scheduled inventories of products and operating equipment.
Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies
and procedures.
Ensure a flawless service to the highest standards and as required by the department and the hotel.
Have a complete understanding of the monthly profit and loss statement of the department.

Skills, Knowledge and Expertise

Degree/ Diploma in Food and Beverage service from a recognized learning institution
No work experience is required
Less than one year since completion (2023/2024)
Kenyan Citizen
Completed coursework (Even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude.