Sign in
All jobs
Customer Relationship Executive
10mo
Post page
Share on
Share on
Securex
Kenya, Nairobi
Fulltime
Job Summary
The Customer Relationship Executive will be responsible for developing positive customer experience, fostering strong customer relationships, and supporting brand loyalty. He/she is responsible for engaging with key customers to ensure they are satisfied with the company’s solutions and improve on areas of dissatisfaction.
Duties and Responsibilities
Serve as the main point of contact in all matters related to client concerns and needs.
Handling inquiries and requests from customers and addressing their needs.
Building and strengthening client relationships to achieve long-term partnerships.
Maintaining and updating accurate client records, keeping track of any contract updates, service contracts, and renewals.
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
Proactively identify route cause of clients’ complaints and resolve them in collaboration with involved departments to reduce repeat complaints.
Identify service gaps and advise the client and management accordingly with resolutions.
Offer support to the collections team regarding client accounts and all outstanding bills
Work with operations, technical, sales, and other internal teams to develop strategic marketing plans ensure client KPIs are being met, and resolve any service-related concerns.
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients and communicate the opportunities to the sales team regularly.
Meet regularly with other team members to discuss progress and find new ways to improve business.
Create and present reports and business reviews to clients and internal stakeholders including but not limited to status reports, meeting agendas, minutes, and action logs.
Cross-selling and upselling of the company and showcasing the company’s products to potential and current clients.
Minimum Requirements and Competencies
2 to 3 years job related experience especially in customer service, sales fields
First degree in business administration or related field
Proficiency with common customer success and customer relationship management software, such as FreshSales, Odoo, Salesforce, and Zoho.
Professional certifications (ex: from Strategic Account Management Association).
Able to be effective on the phone and in person with internal and external customers
Strong written and verbal communication skills.
Customer Care
36 applications
1
Please
Create account / Sign in
to apply.
Copyright 2024
English
Українська
Русский
welcome@gainrep.com
×
At the current plan, you cannot send contact requests, or the daily limit exceeded.
Details
You have no jobs.
Post a job
to be able to offer it to candidates.
Promote post
×
1.
Switch
to the Pro plan and make the post "Sponsored".
On average, 5x higher results
Posts have priority placement in the feed
We send posts to ##usertype## by email
2. Invite others to support this post
.
The more support (likes) a post has,
the higher its reach
.
How to do that?
Share it on social networks
Send your friends or teammates a direct link to the post
Copy link
Reacted to this post
×
×
Select your resume (PDF, Word, or TXT)
Not having a resume? Create one in our online
Resume Builder
×
Shared this post
×
×