REF: KET/5/1C/40/129/VOL II – B (04/2024) ON PERMANENT & PENSIONABLE TERMS
Reporting to the Corporate Communications Officer- Customer Care
Job purpose
This Job is for providing excellent customer service at the Company’s entry point
Key Responsibilities:

Manning and guarding all receptions at the Head Office
Maintaining a record of all activities at other receptions within the Head Office
Receiving walk-in visitors and checking them in via the Visitors Management System
Directing visitors to relevant offices
Drafting quarterly customer service reports
Conducting in-house customer service training and reporting on the same
Ensuring all receptions are presentable and well-stocked with updated IEC materials
Managing the main switchboard
Receiving and escalating complaints to the Customer Care Officer
Receiving and registering feedback via suggestion box and feedback forms and escalating to Customer Care Officer
Undertaking the translation of service charter into special formats
Distributing the Company’s IEC material and updating the log sheet
Executing customer Service week and decorations for receptions during Christmas season
Updating the Corporate database
Providing necessary information for Customer Service Survey
Undertaking the customer care program

Qualifications & Skills required:

Diploma in Communications, Journalism, Public Relations, Marketing, or related field from a recognized institution
Relevant professional qualifications/certification
Minimum of four (4) years relevant work experience

Working Conditions: Office setting and field visits