Sign in
All jobs
Customer Relationship Manager
3mo
Post page
Share on
Share on
Solutech Limited
Kenya, Nairobi
Fulltime
About the job
Approach
Book meeting (online or Physical) and build relationship with the client
Visit on ground to understand the needs of the client
If needed, meet the users and deep dive to understand the root of the problem
Solution: Come up with a win-win solution for all.
Feedback and communication – Ensure each feedback is communicated and recorded promptly so to have a quicker turnaround time in accomplishing tasks.
Negotiation and Closure - As per company guidelines.
Competition: Be aware and share regular feedback about competition through regular communication channels.
Relationship - Set target of continuous relationship management for visits & meetings, regarding upselling.
Weekly MIS (Management Information System) meeting to present Targets & Performance and referrals in numbers.
Propose New sales and marketing strategies to meet organizational objectives.
Referrals from existing clients (neighbors & friends), etc.
Establish plans and strategies to expand and grow the business.
Continuous Feedback
Develop your individual weekly/monthly route plan for customer visit and relationship building.
Evaluate the sectors effecting due to policy changes
Evaluate new and emerging sectors for business development and growth
Evaluate new and emerging product needs due to change in market conditions and technology to build more efficient products and services
Evaluate market & economic conditions affecting customers and propose change in strategy to management.
Requirements1. Bachelor’s degree or master’s in Business Management
Experience in IT or Managed IT services is an added advantage
Must have had a previous work experience in Banking and or insurance sector
A minimum of 3 - 5 years and above is an added advantage
Must have experience in Banking or Insurance sector in relationship management6. Hold a valid driver's license for passenger car
Interest or experience in participating in any team sport is an added advantage
Experience in operating CRM tools
Customer Care
33 applications
Please
Create account / Sign in
to apply.
Copyright 2024
English
Українська
Русский
Support
×
At the current plan, you cannot send contact requests, or the daily limit exceeded.
Details
You have no jobs.
Post a job
to be able to offer it to candidates.
Promote post
×
1.
Switch
to the Pro plan and make the post "Sponsored".
On average, 5x higher results
Posts have priority placement in the feed
We send posts to ##usertype## by email
2. Invite others to support this post
.
The more support (likes) a post has,
the higher its reach
.
How to do that?
Share it on social networks
Send your friends or teammates a direct link to the post
Copy link
Reacted to this post
×
×
Select your resume (PDF, Word, or TXT)
Not having a resume? Create one in our online
Resume Builder
×
Shared this post
×
×