Culture and Leadership


Act as a cultural ambassador, promoting Penda Health's values in all decision-making and interactions.
Foster a collaborative, high-performance environment across teams involved in the opening of new centers.
Align the operational team with Penda’s mission of delivering high-quality, affordable healthcare.
Mentor team members, modeling effective problem-solving, teamwork, and decision-making.
Build positive, productive relationships with departments such as clinical, finance, marketing, and facilities.


Strategic Operations Oversight

Location Identification and Acquisition:


Identify suitable sites for new centers, conducting feasibility studies on market demand, competition, and demographics.
Negotiate leases in collaboration with the finance team.


Clinic Design and Build-Out:


Manage architects, designers, and contractors to ensure timely and cost-efficient build-outs.
Oversee procurement and installation of IT infrastructure, networks, CCTV, medical equipment, and furnishings.


Technology and Infrastructure:


Oversee installation of IT systems, ensuring new locations are integrated into Penda’s EMR system.
Ensure the new location's online visibility on the website and platforms like Google Maps.


Task Assignment & Committee Collaboration


Take ownership of key operational tasks (e.g., medical supplies procurement, clinic construction).
Delegate tasks effectively to committee members across facilities, finance, procurement, and HR to ensure timely completion.
Work closely with the Co-Chair - IPS and department heads to coordinate task handovers and resource allocation.


Budget & Financial Accountability


Collaborate with the finance team to develop and track budgets for each new center, ensuring efficient cost management.
Monitor expenses related to build-out, procurement, and IT, reporting budget status regularly to senior leadership.


Risk Management & Continuous Improvement


Identify and mitigate risks associated with new center openings (e.g., construction delays, regulatory challenges).
Lead post-opening reviews, capturing lessons to enhance future center openings.
Ensure operational practices comply with healthcare regulations and safety standards.


Key Qualifications, Skills & Education


Educational Background: Degree in business administration, healthcare management, operations, or a related field.
Experience: Minimum 4 years in operations or project management, with a track record managing complex projects involving multiple stakeholders.
Regulatory Knowledge: Strong understanding of healthcare facility regulations and compliance in Kenya.
Leadership and Decision-Making: Excellent skills in leading and decision-making, with a focus on high-quality operational execution.
Financial Management: Proven experience in budgeting and financial oversight.