About the Role
As Donor Visit and Support Associate, you will oversee and manage every aspect of donor visits across multiple countries, working to cultivate robust relationships with donors and ensuring their visits are meaningful and in line with our organization's objectives. Additionally, you'll offer cross-team support and oversee key team tools to optimize effectiveness and coordination within the Business Development team.
Responsibilities

End-to-end management of donor visits in all our countries of operation (primarily in Kenya and Rwanda, but could include Tanzania, Uganda, Malawi, Burundi, and Zambia), including: 

Pre-visit planning: Collaborate with team members to craft detailed donor visit itineraries, map out relevant activities, assist in the creation of preparation materials, and coordinate alignment calls. Liaise with field teams and country leadership teams to schedule 1:1 meetings, manage schedule conflicts and be on hand to trouble-shoot.
Logistics: Coordinate logistics with in-country teams, including arrangements for accommodation, meals, transport etc.
On-the-ground support: Provide on the ground support ahead of visits via "practice runs" and during visits via logistics support.
Direct hosting: Act as "lead host" for certain donor visits (Note: contingent upon building program fluency).
Follow up: Manage any follow up requests for information and channel them to the relevant team members.
Process and system optimization: Identify areas for process enhancement and create new, improved tools to streamline planning, coordination and follow-up. Additionally, oversee training for all team members on these tools/systems to ensure compliance and proficiency.
Note on travel requirements: Donor visits ebb and flow, but taking into account all of the above responsibilities, we would estimate 20-25% travel time in this role.


Cross-team support:

Contribute to functioning of Business Development team by facilitating team coordination. For example, manage logistics for annual retreats, oversee new staff onboarding, and support various other team initiatives.


Management of team-wide tools

Oversee multiple team tools and contribute to knowledge management system to improve team effectiveness and coordination



Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Minimum of 4 years of experience in donor relations, fundraising, logistics coordination, event planning, or a related field
Demonstrated proficiency in project management
Experience in process improvement and analysis, with the ability to identify opportunities for streamlining processes and enhancing efficiency
Bachelor's degree in a related field (such as Communications, Marketing, Nonprofit Management)
Experience in the field of agriculture/rural development is a plus