Responsibilities:


Conduct follow-ups with clients on overdue loans through calls, messages, and field visits.
Maintain accurate records of loan repayments and collection progress. 
Address client concerns, offering solutions for repayment.
Report on collections and escalate issues when necessary.
Negotiate payment plans and assist clients with payment solutions that suit their financial situation.
Maintain accurate records of collections, payments, and client interactions.
Monitor client accounts for any payment discrepancies and follow up accordingly.
Develop and implement strategies to reduce outstanding debts.
Ensure compliance with relevant legal regulations and company policies during collections.
Provide regular reports on collection status and recovery performance to management.
Assist in training clients on managing their finances and maintaining good credit standing.
Strong communication and negotiation skills.


Requirements:


Ability to work independently and manage multiple accounts.
Prior experience in collections or customer service is an advantage.
A positive attitude and problem-solving mindset.