Role Statement:

To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.

Key Responsibilities:

Welcoming and greeting guests warmly as they enter, and putting them on  a waiting list as necessary 
Communicating accurate wait times 
Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table 
Seating guests and distributing menus 
Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over 
Light cleaning around the restaurant (like wiping down menus and tables)
Engaging with guests to ensure they’re happy with meals, drinks and the overall service 
Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager 
Answering phone calls and taking reservations 
Mastering all Menus to be able to assist with any guest queries
Listening to and answering guest questions, concerns and enquiries 
Confirming the correct meal plan for guests entering the restaurant
Taking orders, posting bills and serving guests 
Following up with delayed orders with the Kitchen staff 
Taking care of the kids and young children for safety and orderliness in the restaurant.
Providing great customer service 
Perform any other duties as assigned by the management.

Requirements

Diploma in Hotel Management or equivalent 
1+ years’ experience as a waitress or hostess 
Exceptional listening and communication skills. 
A polite, engaging personality. 
Commitment to customer satisfaction and service excellence.