To grow the portfolio month on month while maintaining high quality by onboarding a motivated team to work with and delivering excellent customer experience.

Develop and implement strategies for the achievement of the portfolio quality target.
Develop a business marketing plan and sales strategy that ensures attainment of the agreed individual, team and business unit sales target and expansion of the client base.
Oversee and manage the recruitment of the required sales team as per set targets.
Develop and implement staff retention strategies.
Supervise and support regular training of the team in the Zone on all processes
To maintain high standards of customer satisfaction in line with the company’s customer service charter.