Job Identification: 3222

Description


Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
Manage crisis situations and work under pressure to resolve problems.
Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
Develop, contribute, and evaluate technical proposals related to Data Centre Operations.
Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability
Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge 
Work cross-functionally with various teams
Ensure policies and processes are well-documented, communicated and followed
Advocate for and drive major initiatives that move the organization forward and help us scale 
Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closed 
Effective access controls to Infrastructure platforms.
Ensure Incident and Problem resolution within SLAs
Work with the Network and Facilities teams to ensure adequate Security, Network and Power and Cooling in the Data Centers.
Work with OEMs, Partners, Planning teams and other key stakeholders to ensure highly available Data Centre.


Requirements

Education:


First Degree in any related field
Relevant Professional Certifications e.g. Data Centre Certifications, Network Certifications etc.
Fluent in English


Experience:

3 - 7 years’ experience which includes:


Vast Knowledge of Data Centre design, project implementation and operations support.
Vast knowledge of Data Centre Network Design, Implementation and Support.
Knowledge of IT equipment handling, power, and cooling technologies
In-depth understanding of LAN and SAN cabling Support and implementation techniques
Good troubleshooting, analytical, communication and collaboration skills
Development of policies, Processes and Procedures as required to guide Data Centre Operations 
Familiar with Agile project management methodologies.
Good understanding of ITIL Infrastructure Library Framework