JOB TITLE: (MALE) CUSTOMER SERVICE FOR TELECOMS
LOCATION: JAKANDE,LEKKI LAGOS LAGOS

Global Profilers is a Recruitment & HR Services firm specializing in recruitment in Africa; we are currently looking for a Sales Officer for our client; the telecommunications industry.

SUMMARY
The Male Customer Service has the responsibilities in handling customer inquiries, resolving issues, and providing timely and accurate information. Strong communication and interpersonal skills, ensuring positive interactions and building lasting customer relationships. Committed to exceeding expectations and consistently delivering outstanding service to enhance the overall customer experience and reports to MANAGER – CUSTOMER CARE DEPARTMENT.

SALARY : N85,00- N100,000 (Monthly Gross)

RESPONSIBILITIES
•Customer Care Executive would have the following responsibilities:
•Attend to Customer’s Issues & resolve them in timely & efficient manner
•Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
•Raising, following up and closure of Trouble Tickets
•Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
•Follow up for Collections through timely reminders to Enterprise & Retail Customers
•Ensuring Collections of receivables is achieved as per the set targets
•Service & MTTR Improvement Plans
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Generate Sales Leads

MINIMUM REQUIREMENTS
•Graduate in science preferable, any other discipline may also apply
•NYSC Certified
•Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
•Fair Knowledge of Telecom Technologies:
Internet Bandwidth & Leased Circuits
Smart Solutions & Internet of Things (IoT)
Internet Broadband

SKILLS
Strong organizational skills
Self-motivated and detail-oriented
Prior experience working with Telecommunication Customer Care Department
Strong math and critical reasoning skills
Customer Relationship Management
Integrity & Honesty
Team Player
Interpersonal Skills
Resourcefulness & Result Oriented approach
Customer Oriented Approach
Strong Oral & Written Communication

APPLY
Interested and qualified candidates should send applications via LinkedIn or CV to using the job title "CUSTOMER SERVICE" as the subject of the mail