The office administrator/ customer experience officer is responsible for maintaining an organized efficient work environment, ensuring smooth and efficient daily office operations, supporting various departments and managing various administrative duties. He is responsible for ensuring excellent customer services and customer satisfaction.


Coordinating office activities and operations to secure efficiency and compliance to company policies.
Overseeing customer service operations and ensuring customer satisfaction.
Welcoming visitors and directing them to the relevant office/ personnel.
Resolving customer issues and complaints promptly and efficiently.
Manage phone calls, responding to email, preparing documents and other clerical duties.
Overseeing daily office operations including managing inventory of office supplies and place orders when necessary to ensure smooth office operations.
Maintain accurate and up-to-date customer records and order information.
Handle customer inquiries via phone and phone in a professional manner.
Organizing meetings and taking detailed minutes, scheduling appointments and overseeing company
Maintaining digital and physical up-to-date records, including filing documents and disposing of older documents.
Coordinate office repairs and maintenance of office equipment and facilities.
Maintain communication channels with clients and stakeholders and acting as the point of contact internal and external clients.
Prepare regular reports on office operations, project status and administrative activities.
Manage budget and provide administrative support to various departments as needed.


Qualification/ Experience


Candidates should possess a minimum of Bachelor’s degree Bachelor’s degree in Business Administration or a related field.
5+ years of experience as an administrative officer and customer service.
Knowledge of office management systems and procedures.
Working knowledge of office equipment.
Proficiency in MS office.


Knowledge/Skills


Excellent written and verbal communication skills.
Strong organizational and multitasking skills.
Attention to detail and problem solving skill.
Excellent time management skill.