What you will do:


Overseeing the Dealer KYC Verification and Onboarding Processes: Managing the verification and onboarding processes for dealers, ensuring compliance with KYC regulations and company policies.
Ensuring Compliance of KYC Processes and Onboarding Process: Monitoring and ensuring compliance of KYC processes and onboarding procedures, revising processes as needed to improve efficiency and effectiveness.
Cultivating Relationships with Dealers: Building and maintaining relationships with dealers, addressing payment issues promptly to ensure uninterrupted sales operations.
Facilitating Escalation of Operational Mishaps: Facilitating the escalation of operational issues raised by departments to dealers, tracking the resolution progress to ensure challenges are addressed effectively.
Communicating Product and Pricing Updates: Communicating updates on Watu products and pricing to internal and external stakeholders, ensuring all parties are informed of changes.
FO Account Verification and Creation: Managing the process of creating new accounts, ensuring accuracy and completeness of information.
Collaborating with the Legal Department: Collaborating with the Legal department to deliver signed partnership agreements from the company to dealers for compliance purposes.
Collaborating with the Data Analytics Team: Working with the Data Analytics team to develop seamless storage and retrieval of dealers' databases, ensuring data integrity and accessibility.
Collaborating with Back Office Cash Flows Team: Collaborating with the Back Office Cash Flows team to support reconciliations with dealerships, ensuring accurate financial transactions.


What we are looking for:


A bachelor’s degree or diploma in Business Development,  IT, Telecommunication or related field. 
1 year experience in Back Office experience with an understanding of simu processes.
Technical aptitude and familiarity with various mobile phone  models and phone issues
Proficiency with Microsoft Office (Word, Excel, PowerPoint).Good planning, organization, and analytical skills.
Effective communicator (verbal and written).
A keen eye for detail.
Ability to embrace change and adapt.
Dedicated team player and proactive solutions provider.