The overall purpose of this job is to identify and attract new customers, maintain relationships with existing customers, distribute stock to various outlets, assist in product launches and events, create awareness of products through demonstrations, educate customers on new product, and address or escalate customer queries and concerns.

KEY ROLES AND RESPONSIBILITIES

Pick up daily stocks from the agent and distribute to various outlets on time.
Identify and build lasting relationships with customers by contacting them to follow up on orders, suggest purchase options and invite them to upcoming events.
Consistently seek and build on product knowledge to act as an expert when advising the customer.
Ensure continuous engagement with customers and discover their preferences and requirements to help advice better on products.
Set up attractive booths to ensure visibility of the products through display of company products to enable customers have a clear understanding of the products.
Inform customers of any unforeseen delays or problems in delivery of their orders.
Gather information and communicate on market trends, competitor’s activities and customer reactions/feedback to the Sales Supervisor.
Receive and communicate all customer orders in line with their requirements and ensure optimum customer order fulfilment levels, accuracy, and timely delivery of orders.
Take note of customer suggestions and solve and/or escalate their complaints depending on the magnitude of the issue.
Ensure that the outlet(s) stores and shelves are stocked with the required product quantities at the recommended price.
Communicate to the customers on changes of product prices in a timely manner.
Build lasting relationships with customers by contacting them to follow up on purchases, suggest purchase options and invite them to upcoming events.
Prepare and submit daily sales report for review by the Sales Supervisor.
Perform any other duties as may be assigned.

QUALIFICATIONS

Diploma in sales & marketing
Minimum of 1 year related working experience