Principle Accountabilities

Develop and implement of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
 Leading a team in reviewing various customer transactions and activities to flag or identify suspicious activity.
 Actions all card fraud alerts in the power card card management system.
 Caution cards on power card stop list
 Update travel advisory for customers when informed
 Undertake investigations of debit and credit card disputes
 Review current card fraud rules to ensure are working effectively in line with the risk management framework.
 Handle chargeback fraud.
 Create card fraud rules as per transaction monitoring standards
 Contributing to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
 Lead, mentor, and manage a team of fraud analysts
 Complete daily review of exception reports with a view to identify suspect activity/transactions and submission of summary finding reports as well as promptly institute control measures.
 Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the operational and business units.
 Risk assesses the effectiveness of antifraud programs and controls in place.
 Analyze internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
 Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact fraud risk management.
 Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
 Assists management in the development and implementation of the Antifraud control activities both preventive and detective controls.
 Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
 Service Level Agreements (SLA) adherence on issues resolution with minimal customer complaints
 Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
 Attend and actively participate to scheduled engagement meetings on fraud related matters.
 Attend Kenya Bankers Association Forums and build with law enforcement, Telecoms and other banks.

Key Competencies and Skills

Technical Competencies

 Knowledge of Criminal Justice System in Kenya
 Ability to understand and document workflows and business processes
 Strong analytical and monitoring skills
 Strong technical knowledge in debit/credit card systems and processes
 Expertise in identifying and evaluating potential risks in real estate investments and operations
 Skills in developing and implementing crisis management plans and business continuity strategies.
 Good report writing and presentation skills.

General Competencies

 Process orientation
 Strong business acumen
 Solution orientation
 Strategic orientation
 Strong ethical standards and integrity
 Ability to handle sensitive information with confidentiality

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

Bachelor Degree in Finance/Accounting, Economics, Actuarial Science, Criminology, Computer science or relevant degree.
Professional qualifications in the fields of Risk Management, and Compliance.

Experience

Minimum 6 years Banking work experience with at least 2 in fraud risk management related role.
Proven experience in managing and leading a team.
Hands-on experience conducting complex investigations into fraud, including forensic accounting, interviewing suspects and witnesses, and collecting evidence
Experience in handling card fraud monitoring
Experience in Visa risk manager fraud system
Deep knowledge in credit card fraud rules and charge