MAIN RESPONSIBILITIES
Under the supervision of the Monitoring, Accountability, Evaluation, and Learning (MEAL) Supervisor, The MEAL officer will be required to conduct regular visits to various Project locations, sites, or Health Facilities (HF) to implement a functional MEAL system, ensure the design of tools and methodologies relevant to project indicators, monitoring and evaluation of project interventions, provide on the job training, or support field teams in data-related activities. He/she will be responsible for conducting assessments, data cleaning/analysis and providing evaluation study reports. The MEAL Officer will be responsible for the following main activities in accordance with MdM procedures:

Data Management
Monitoring/Supportive Supervision Visit
Accountability
Documentation and Compliance

DETAILED ACTIVITIES
Data management on the corresponding forms and tools

Update the standard monitoring tool designed in Excel.
Enter medical data in the mission database appropriately and regularly (from mobile teams and supported health facilities)
Update and maintenance of database (formulas, graphs…)
Report and alert the line manager of any abnormal or untrendy arising with the data provided or database.
Assist the implementation team in the data analysis, reporting and dissemination of findings.
Weekly data review and analysis for the respective facility and ensure Data Quality Assurance (DQA)
Provide Technical support to facilities registrars.

Activity Monitoring

Follow-up of the indicators mentioned on donor’s contract.
Supervise the workplan achievements and delays
Collect proof-document of the activities
Analyse the proof-document, in comparison with ToR, guidelines, donor’s expectations
Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring indicators against performance monitoring plans and frameworks
Provide Sampling for Standard Case Management (SCM) to facility medical supervisors.

Accountability and beneficiaries’ feedback

Implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with MDM beneficiary FCRM guidelines.
Suggest improvement measures of the FCRM and build capacity and understanding among MDM staff, partners and stakeholders on beneficiary accountability and FCRM.
Segregate feedback and complaints response mechanism (FCRM) data from the field to a summary complaint and feedback mechanism FCRM database
Organize all satisfaction, donors and accountability surveys
Collect complaints and feedback via suggestion boxes, monthly community consultation meetings with community men, women leaders, and any means implemented (for e.g.: toll free line)
Ensure a proper filing system for all the complaints and feedback received through the helplines
Receive, investigate, and prepare the responses to beneficiary complaints. Provide answers to beneficiaries after validation of Program/field Managers and Meal Supervisor
Provide comprehensive regular reports on the complaints and feedback (minimum on monthly basis)
Work with field team to collect information on potential case studies and success stories

Documentation and compliance

Analyze, compile and archive the
Verify the quality, transparency and accuracy of the documentation provided by other depts/partners etc.
Evaluate the effectiveness of the actions done in line with donors’ contract and requirements.
Provide adequate information using IEC materials and signposts at PHC facilities regarding all MDM activities

Others

Be flexible in performing his/her duties.
Inform immediately the security focal point in case of any security problem.
Perform other additional duties on request of the line, functional or technical manager.

Academic background

BA/BS or equivalent in Statistics, Mathematics, Computer Science, Information Management, Social Sciences, International Development or any other relevant field.

Professional expériences and skills :

A minimum of 2 years of experience working in the non-profit sector in Information and Data Management or Monitoring & Evaluation.
Excellent Excel Skills
Excellent Information Technology skills
Ability to think independently and identify data discrepancies
Experience designing and implementing electronic data collection methods
Understanding of confidentiality requirements for medical data is a plus
Knowledge of the use of GIS applications a plus
Experience working in a multi-organizational team (international and national partners) is a plus.
Ability to work under less supervision
Strong written and oral communication skills in English required, including report development, writing, and editing.
Excellent skills in Excel and data analysis are required for this position and will be tested at the interview
Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.

Languages :

Fluency in English and Hausa required

Compétences :

Rigor and organization skills
Flexibility
Ability to work under pressure while maintaining a high level of accuracy
Must be keen to details and ensure prompt deliverables

Additional Information :
Because of the emergency relief nature of MDM’s work, working hours may be irregular and employees are expected to be flexible in their approach to working hours under emergency conditions.
He/she works under the supervision of the MEAL Supervisor. The employee shall respect Médecins du Monde - France’s schedule and Terms and Conditions of Engagement for National Staff and is expected to be available anytime to answer to an emergency and be flexible and available beyond normal working hours if requested.
This job description can be modified according to changes in MDM activities or in the context. It can be amended at any time after mutual consultation, to fit the requirements of the programs. Made in English in two original copies, one for the employee and one for MDM, in Nigeria