Job Ref: EHC/031/2024
Overall job purpose

Reporting to the CEO, the ICT Officer is responsible for ensuring the smooth operation, maintenance, and development of all operational software systems within the Society. This includes overseeing the functionality of software systems, maintaining online platforms such as the company website and intranet, and assisting in online marketing efforts.

Responsibilities

Manage, control, and evaluate ICT systems, ERP’s, infrastructure, and ICT staff.
Design, develop, implement, and coordinate systems, policies, and procedures.
Installation, configuration, and monitoring of ICT infrastructure, structured cabling, active IT/Network, and audio-visual and security systems.
Support end-users and ensure 100% uptime of networks, infrastructure, and systems.
Responsible for supporting the ICT function and ensuring that the system and network are performing at optimum capacity, at all times.
Design, setup, and management of high-level designs for video conferencing platforms, access control, CCTV, and other modern technical security control systems.
Development and implementation of business continuity strategies to ensure resilience and sustainability of the department’s processes, products, and services
Ensure all systems are cost-effective, functional, reliable, and secure, with minimal system downtime.
Developing business planning and budgeting of IT expenditures for the Society
Ensure that all the ICT policies and guidelines are being applied in the Society
Ensure that only the authentic ICT application licenses are updated according to schedule.
Ensure that all the administrator rights for both hardware and software are well-managed
Plan and implement a preventive management program for all the ICT hardware and software
Ensure compliance with Society ICT security and general data protection and adherence to data protection act and relevant provisions.
Responsible for daily backup of all Society data
Ensure Servers infrastructure both physical and virtual are protected
Ensure regular information on new computer trends are adopted where necessary and communicated to the ICT staff.
Training of basic functions of user software
Mentoring, coaching, and performance management of ICT staff.
Undertake any other assignment as may be assigned by the supervisor from time to time

Qualifications

Bachelor’s Degree in IT/Computer Science or any other related ICT qualifications from a recognized university.
Professional qualification or Diploma in Design, software system Architecture, Programming, Networking, or any other related ICT qualification will be an added advantage
5 years of experience as an IT Officer in a relevant and busy environment.