Position: Operations Officer
Location: [Nairobi Headquarters Location]
Job Type: Full-time/Part time
About Us: At Superscavers Ltd, we are a rapidly growing startup specializing in housekeeping, facilities management, and cleaning services. We pride ourselves on delivering top-notch services to our clients by managing outsourced personnel and projects across the country. We are seeking a dedicated and proactive Operations Officer to join our team and help drive our operations to new heights.
Responsibilities:
Project Management: Oversee the planning, execution, and completion of cleaning and facilities management projects nationwide. Ensure projects are completed on time, within scope, and within budget.
Personnel Management: Manage outsourced personnel, including recruitment, training, scheduling, and performance evaluation. Ensure compliance with company policies and industry standards.
Client Relations: Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively. Maintain strong, positive relationships to ensure client satisfaction and retention.
Operational Efficiency: Implement and optimize processes and procedures to improve operational efficiency and service quality. Monitor and analyze operational performance metrics.
Quality Control: Conduct regular inspections and audits of facilities and services to ensure high standards are maintained. Address any issues or deficiencies promptly.
Budget Management: Assist in the preparation and management of operational budgets. Monitor expenses and identify cost-saving opportunities.
Health and Safety Compliance: Ensure all operations comply with health and safety regulations. Promote a safe working environment for all personnel.
Reporting: Prepare and present regular reports on operational performance, project status, and personnel management to senior management.
Qualifications:
Experience: Minimum of 3-5 years of experience in operations management, preferably in the cleaning, facilities management, or related industries.
Education: Bachelor’s degree/Diploma in Business Administration, Operations Management, or a related field is preferred.
Leadership Skills: Strong leadership and team management abilities. Experience managing outsourced personnel is a plus.
Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with clients, team members, and senior management.
Problem-Solving Skills: Strong analytical and problem-solving skills. Ability to make decisions under pressure and handle multiple tasks simultaneously.
Technical Skills: Proficiency in Microsoft Office Suite and experience with project management software.
Flexibility: Willingness to travel as needed to oversee projects and manage personnel across different locations.
Detail-Oriented: High attention to detail and commitment to maintaining quality standards.
Benefits:
Competitive salary with performance-based bonuses.
Professional development and training opportunities.
Dynamic and supportive work environment.
Opportunities for career growth within the company.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their experience and suitability for the role to .Please include "Operations Officer Application - [Your Name]" in the subject line.
Application Deadline: [15th June 2024]
Join Superscavers and be a part of an innovative team dedicated to excellence in housekeeping and facilities management. We look forward to welcoming a new Operations Officer who is ready to contribute to our growth and success.