JOB DESCRIPTION 

Answering all incoming phone calls on the official lines of the company.
 Reply to emails and give responses on all social media platforms.
 Help and assist customers and prospects with complaints and questions via calls, email and social media.
Give customers and prospects detailed information about the products.
Follow up on leads and prospects and ensure you meet your sales targets.
Maintain a positive, empathetic and professional attitude toward customers at all times.
 Utilize CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements.
 Improve customer service experience, create engaged customers and facilitate organic growth.
 Maintaining accurate records and documenting all customer service activities and discussions.
 Assist in any capacity required in related customer service activities when necessary.
 Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company
Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company.

REQUIREMENTS

Minimum of HND/BSC in any field.
Minimum of three years’ experience as a sales/telesales representative.
Experience in real estate marketing is an added advantage
Professional certification is an added advantage.