About role

Responsibilities:


Loan Processing: Manage loan applications efficiently, ensuring timely approvals and disbursements in line with company policies.
Collections: Oversee the collection of overdue payments, maintaining strong client relationships to ensure timely repayment and minimizing defaults.
Customer Support: Provide exceptional customer service to both new and existing clients, responding to inquiries and offering tailored solutions. to meet their needs.
Branch Operations: Ensure smooth daily operations at the branch, ensuring compliance with company policies and industry regulations. 5. Relationship Building: Cultivate long-term relationships with clients, providing personalized support and ensuring their financial needs are


"The Branch Administrator will play a key role in met, fostering loyalty and repeat business.


ensuring the smooth running of branch operations. This includes managing loan processing, overseeing collections, providing customer support, and building lasting relationships with clients. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to interact effectively with clients and colleagues."
Location: Ngong


Requirements:


A degree or diploma in Business Administration, Finance, or a related field.
Previous experience in a microfinance or banking environment is preferred.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Excellent communication skills, both written and verbal.
Customer-oriented with a strong commitment to service excellence.
Basic knowledge of loan processing and collections is an advantage.
Ability to work under pressure and meet deadlines.