Job Description

Welcome, register guests/patients and attend to them in a prompt and timely manner
Log all registrations for the day into Microsoft Access for backup
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.
Receives incoming communiques and forward to their relevant departments.
Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.