Zizi Afrique is looking for a Knowledge Management Specialist to join Zizi Afrique’s vibrant team. The knowledge management specialist will be responsible for driving and delivering a holistic, structured, and efficient approach to the knowledge management function that enhances knowledge creation/sourcing, knowledge storage, knowledge sharing and knowledge application. The position will promote and contribute to a culture of knowledge-sharing, including best practices, lessons learned and results.
JOB DESCRIPTION
Knowledge Management Framework
Drive the development of a knowledge management strategy/framework for Zizi Afrique
Continuously improve Zizi Afrique’s overall knowledge management approach that complements its organizational goals
Knowledge Management Systems
Develop and maintain Zizi Afrique’s knowledge bases that centralize and organize the organization’s knowledge (including databases, intranet/internet pages, etc.)
Ensure that the knowledge bases areas are up-to-date, accessible, and user-friendly for internal and external users with respective access rights
Develop processes and protocols for capturing new knowledge, storing information, and making accessible based on requisite access rights
Managing knowledge within Zizi Afrique
Drive the creation and maintenance of high-impact knowledge management assets, both for internal and external dissemination, including developing knowledge maps, guidelines for content generation and dissemination, etc.
Collaborate closely with program and operational teams to capture new/update information that can be stored in the knowledge bases
Ensure quality and consistency across knowledge management content and systems assets, in partnership with program and operation teams responsible for these assets
Manage and serve as a liaison for existing and future Zizi Afrique knowledge assets
Serve as the day-to-day contact person for all knowledge management-related queries, be they from staff, partners, or from external vendors (IT systems, expert providers etc.)
Train/educate staff on knowledge management practices, systems, and tools
Promote a culture of continuous knowledge sharing, developing sustainable approaches to content generation and information use
Conduct evaluation strategies to ascertain knowledge program effectiveness
Remain up to date on leading knowledge management best practices and lead continuous improvement for Zizi Afrique knowledge management practices
About You
You have exceptional oral and written communication skills
You are entrepreneurial minded and love to build and grow things to satisfy unmet needs.
You are a self-starter and problem solver
You have excellent customer service, technical support service and strong facilitation skills and are highly adept at managing stakeholders
You have a high level of comfort with and embrace technology and systems as a solution and enjoy taking things apart to understand how they work before you put them back together again to make them more efficient
You are excited about knowledge content generation, management and systems
You are comfortable with ambiguity, like the space to work independently without too much interference or direction
You are a team player that knows how to build consensus and are willing to give and receive honest feedback
QUALIFICATIONS
Bachelor’s degree in computer science, information technology, or library sciences and at least five years of relevant experience in knowledge management with demonstrated track record of increased responsibility
You have excellent oral and written communication skills, including demonstrated ability to synthesize large amounts of information and ability to adapt messages for different audiences
Strong research and quantitative skills including mastery of Microsoft 365 Suite, and preferably familiarity with SharePoint, knowledge/content management tools, and CRM software
You are comfortable with managing complex operations processes and getting things done efficiently
