Superior Homes Kenya PLC is a real estate developer who takes pride in being the pioneer of the open-plan gated community concept in East Africa, which is now recognized as the future for sustainable living in East Africa. Developments under the Superior Homes brand include Greenpark Estate in Athi River, Pazuri at Vipingo and Lake Elementaita Mountain Lodge. We are seeking highly motivated, honest and dedicated team player to join our growing business.

Responsibilities

Handle Reservations: Manage all aspects of guest reservations, including taking bookings, confirming reservations, and managing cancellations.
Maintain Booking System: Ensure the hotel’s booking system is up to date with accurate information regarding room availability and pricing.
Coordinate with Marketing: Work with the marketing team to implement promotional offers and packages.
Guest Communication: Communicate with guests prior to their arrival to confirm details and answer any queries.
Oversee Housekeeping Staff: Supervise the housekeeping team to ensure cleanliness and maintenance standards are met.
Inventory Management: Manage inventory of housekeeping supplies and equipment, ensuring that supplies are ordered and stocked as needed.
Quality Control: Conduct regular inspections of rooms and common areas to ensure they meet the hotel's standards of cleanliness and presentation.
Guest Interaction: Address guest inquiries, requests, and complaints in a professional and timely manner.
Record Keeping: Maintain records related to guest stays, housekeeping activities, and inventory.
Share Reports: Produce regular reports on occupancy rates, guest satisfaction, and housekeeping performance.

Qualifications

Have a diploma or degree in hospitality management
Strong organizational and time management skills ability to adhere to deadlines, multi-task and be able to prioritize
Entrepreneurial spirit with demonstrated creativity & innovation in business.
Ability to learn quickly and manage workload in a demanding environment.
Experience with Microsoft Office (Word, Excel, PowerPoint)
Outstanding communication skills with a strong attention to detail.