WHAT WILL MAKE YOU SUCCESSFUL

Business Process Integration & Optimization


Identify inefficiencies in motor claims, underwriting, and customer service processes and recommend improvements.
Support the development of standard operating procedures (SOPs) to improve process efficiency and collaboration between departments.
Ensure alignment of business processes with strategic goals and regulatory requirements.
Facilitate the integration of new business policies, supplier agreements, and customer service enhancements.
Work with internal teams to standardize and improve the end-to-end claims lifecycle.


Stakeholder Management & Collaboration


Serve as a key liaison between claims, underwriting, finance, customer service, and external partners (e.g., repairers, assessors, investigators).
Ensure smooth communication and collaboration between different business units.
Develop and maintain relationships with external stakeholders, including suppliers and service providers.
Facilitate meetings and workshops to align stakeholders on integration initiatives.


Change Management & Continuous Improvement


Support change management initiatives to ensure smooth adoption of new processes and policies.
Assist in the training and upskilling of staff on new operational procedures and integration strategies.
Gather feedback from teams and stakeholders to refine integration efforts.
Drive continuous improvement using Lean, Six Sigma, or other process improvement methodologies.


Supplier & Vendor Coordination


Work closely with external repairers, parts suppliers, and service providers to enhance claims efficiency.
Ensure service providers meet contractual obligations and maintain high service quality.
Manage procurement processes related to motor insurance claims and underwriting functions.
Collaborate with finance teams to ensure accurate billing, invoicing, and payment processes.


QUALIFICATIONS AND EXPERIENCE


Bachelor’s degree in business administration, Insurance, Risk Management, or a related field.
5+ years of experience in motor insurance, claims operations, business process management, or a related role.
Certifications in Lean Six Sigma, Project Management, or Business Process Improvement would be an advantage.


SKILLS


Business & Process Management
Strong understanding of motor insurance operations, including claims, underwriting, and customer service.
Experience in business process improvement and operational efficiency strategies.
Knowledge of Lean, Six Sigma, or similar methodologies for process optimization.
Ability to analyse workflows and recommend solutions to enhance productivity.
Stakeholder & Relationship Management
Proven experience in managing cross-functional collaboration.
Strong negotiation and relationship-building skills with internal and external stakeholders.
Ability to manage supplier relationships and service-level agreements.
Regulatory & Compliance Knowledge
Understanding of regulatory requirements in the insurance industry (e.g., FAIS, POPIA, TCF).
Ability to ensure compliance across operational and claims processes.