Ref No. CAK/05.10/2024

Reports to: Principal ICT Officer

Job Description


Operating, supporting, and continual improvement of existing business applications, computer hardware and networks (LAN);
Providing ICT user administration and support;
Troubleshooting and repairing of hardware, operating systems and applications;
Identifying, monitoring and recording frequently occurring problems and liaise with the users, project teams and service providers for their resolution
Implementing computer security measures and guidelines to safeguard information against malicious or unauthorized access, modification, destruction and virus attacks by ensuring antivirus programs, patches are installed and up to date;
Maintaining ICT equipment inventory;
Commissioning new ICT equipment, repairing and maintaining existing equipment such as desktop PCs, laptops, printers, monitors, projectors, PABX, CCTV, Biometric, UPS, video conferencing and other computer equipment;
Reviewing, testing and evaluating both hardware systems and software solutions to determine their efficiency, reliability, compatibility and updating them as necessary;
Assisting in implementing of Authority’s ICT policies and procedures;
Conducting staff awareness on technological changes and emerging cyber security risks;
Maintaining backup of user data, CCTV and biometric data on various media; and
Coordinating preventive maintenance processes as scheduled.
Assisting in implementing ISMS & QMS
Assisting in implementing ERM and BCM
Assisting in Induction of new staff


Job Specifications


Bachelor’s Degree in any of the following disciplines: - Computer Science/Business Information Technology, Telecommunication/Electronic Engineering or equivalent qualifications from a recognized institution;
Certification in Microsoft NAV and CRM to be an added advantage.
Troubleshooting skills
Programming skills
Presentation skills
Interpersonal skills
Problem solving skills
Team work
Multi-tasking skills; and
Fulfilled the requirements of Chapter Six of the Constitution.