Job Purpose
Achievement of the sales targets, income and profit budgets by way of managing the behavior of our own staff and our relationships with group company staff through training, support and motivation. To ensure ongoing and successful sales and distribution of Insurance and bancassurance products thought the branch network. Manage and develop sales strategies and identify opportunities. Implement strategies for profitable results.
Key Responsibilities
Sales management

Oversees the insurance sales performance across all products both general and life in the Personal and Private Banking (PPB) client segment.
Clearly understands sales targets set and influences and drives the achievement of SBIL sales targets within PPB.
Ensures that SBIL cross-selling takes place in new and existing business, within all the branches and channels
Plans and executes exciting innovative SBIL related sales tactics.
Markets and provides information on the full range of products to customers both internal & External to optimise cross-sell.
Identifies gaps/anomalies and develops ideas to rectify and improve performance.
Assists in the development and repositioning on new product initiatives.
Provides timeous feedback to the teams on queries/complaints and sales statistics.
Analyses data to understand where the sales gaps, are within the products and the different channels.
Advises and shares best practices, tactics and actions plans with the bank sales staff to close sales gaps.
Employ, train and produce talented staff
Coach and mentor staff
Target setting and implementing the same within PPB
Correction of poor performance
Apply knowledge, resources and experience to resolve problems
Handles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs.

Relationship Building


Constantly maintains a professional environment and celebrates successes.

Builds and Maintains relationships with the Head PPB and Client Segment Heads within PPB
Builds and maintains relationships with Relationship and Branch Managers/Universal Bankers and Consultants and direct sales teams and collaborates and integrates with them.
Attends regular meetings with branch teams (Branch, VAF and business segments in PM).
Participates in the branch connects/hurdle sessions.
Effectively uses the connect session as a forum to do presentations on the various SIAL products to the stakeholders.
Builds knowledge at the connect sessions, manages the overall process of attendance, convenes meetings, minutes, monitors performance, facilitates discussions and debate. Utilises the forum as a vehicle for formulation and implementation of business strategy.
Services all complaints, in respect of the products.
Supports other business areas and other departments within SBIL
Applies knowledge, resources and experience to resolve problems.
Takes personal responsibility for coaching and mentoring others.
Integrates all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team). Encourages, clarifies, and shows the team how to reach common and shared goals (work is done in team context). Fosters team spirit through competitiveness.
Identifies and acts upon potential sales opportunities.

Training

Manage competency-based training on products (short and long-term) with various stakeholders as and when required.
The stakeholders are trained accredited, and coached on the various products.
Ensure sales training in conducted for customer facing teams

Office Management

Completes all administration requirements timeously, e.g. weekly calling reports, staff training sign-on and activity sheets and discusses this daily with the branch manager or pro-active manager

Process implementation

Implements new processes in the branches concerning changes to and launches of new products.

Risk & Compliance
Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.

Responsible for adoption within section of all compliance, Anti money laundering and sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP onboarding and continued business engagement in instances where no adverse information is available
Ensures proper record keeping in terms of proceeds of crime and Anti money laundering the Banking Act (Cap 488) The Anti-corruption and Economic Crimes Act, the Insurance Act (Cap 487) and any other relevant legislation
Ensure all forms are completed correctly and send to operations for uploading to Bancassurance policy management system as the record keeper.
Assist channel in achieving their risk compliance ratings in terms of all SBIL requirements.
Ensure customers are satisfied with SBIL products bought in channel
Ensures compliance with all relevant regulations while dealing with clients

QUALIFICATIONS

Type of Qualification: Relevant Business Degree
Field of Study: Banking or any other relevant field

Experience Required

Wealth and Investment
Consumer & High Net Worth
5-7 years
The role requires experience in offshore financial environment with an ability to gather and analyse statistical information.

ADDITIONAL INFORMATION
Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Checking Details
Conveying Self-Confidence
Developing Strategies
Documenting Facts
Examining Information
Following Procedures
Producing Output
Resolving Conflict
Showing Composure
Understanding People

Technical Competencies:

Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Servicing
Mind of Customer Experience
Process Governance
Product Related Systems (Consumer Banking)