Duties and Responsibilities

Greet and welcome members/ guests in a professional and friendly manner.
Provide basic and accurate information to members and guests including basic account information and upcoming Club events.
Handle member booking requests accurately and in a timely manner.
Direct members and guests to the appropriate person or office.
Ensure the reception area is always tidy and presentable.
Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner.
Answer and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required.
Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department.
Receive, sort and distribute all mail and deliveries.
Assist members with bill payments.

Required qualifications and Experience.

At least Diploma in Front Office operations or Guest Relations.
Minimum of 2 years of guest service experience in a reputable organization.
Certification in Customer Service/Relationship Management.
Experience working in a busy, professional business center.
Proficiency in Computer application.
Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.
Basic reporting skills will be an added advantage.

Personal attributes & Functional Skills

Good command of English & Kiswahili, both written and oral.
Portray good interpersonal and organizational skills.
Must be presentable and well groomed.