Job Summary
The Group Pension Analyst will be responsible for implementing the customer retention and communication strategy by ensuring optimal client service is provided to direct and intermediate clients.
Core deliverables

Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes.
Ensure proper client on-boarding to support data accuracy.
Monitor contributions and raise reminders to customers.
Periodically generate statements for customers.
Update the annuities register with customer details and set up payment schedules (rules) on the system.
Auto reconcile membership data in the system against contribution schedule.
Generate statements to the trustees/sponsor/Scheme members.
Facilitate registration of the schemes by RBA.
Evaluate withdrawal application and confirm benefits due.
Process withdrawal request and generate payment file.
Data cleaning and verification for new schemes loading and monthly updates.
Constantly liaise with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits.
Maintain records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits
Authority (RBA) and Income Tax (KRA).

Qualifications

Bachelor’s degree (insurance option preferred)
Professional qualification in Insurance (ACII or AIIK) or Professional qualification in pension management

Experience

At least 2 years’ experience in the insurance industry
Understanding and knowledge of pension management processes and systems

Competencies

In depth understanding of insurance operations and concepts
Knowledge of insurance regulatory requirements
Knowledge of pension administration industry and concepts
Knowledge of Retirement Benefits Authority (RBAs) regulatory requirements
Demonstrable commercial and financial management experience
Effective business management skills
Excellent organizational and stakeholder management skills