Job Summary:

Drop Innovations Limited is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As the first point of contact for our valued customers, you will play a vital role in ensuring exceptional service experiences. If you are a proactive problem solver with excellent communication skills and a passion for customer satisfaction, we would love to meet you!

Key Responsibilities:


Respond promptly to customer inquiries via phone, email, chat, and social media.
Resolve customer complaints, providing accurate and timely solutions.
Assist customers with booking rides, managing accounts, and navigating the app.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Collaborate with other departments to address and resolve issues.
Keep records of customer interactions, transactions, comments, and complaints.
Provide feedback to management on customer needs, concerns, and potential areas for service improvement.
Follow up with customers to ensure their issues are resolved and they are satisfied with our services.
Stay up to date on company services, policies, and features to provide accurate information.


Requirements:


Bachelor’s Degree or equivalent in any field.
0-2 years of experience in customer service, sales, or a related field (entry-level applicants are encouraged to apply).
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM software is a plus.
Ability to work effectively in a fast-paced environment.
A positive attitude and a commitment to providing outstanding customer service.
Must be available to work flexible hours, including weekends and holidays.


What We Offer:


Competitive salary and performance-based incentives.
Opportunities for growth and professional development.
A collaborative and supportive work environment.
Comprehensive training and onboarding program.