JOB PURPOSE
The job holder will be responsible for day-to-day administrative roles in the organization.
KEY DUTIES AND RESPONSIBILITIES

Schedules weekly assigned visits tasks for all field employees including Nurses, Physical therapists, Occupational therapists, home health aides.
Manage schedule changes in a timely manner.
Review Prior authorizations from insurances to ensure the schedule matches visits approved.
Reports scheduling concerns to the clinical managers in a timely manner.
Coordinates and manages scheduling projects as designated by the Branch Manager/Administrator to improve internal scheduling processes.
Completes a weekly report.
Cooperates with appropriate staff regarding investigation of client complaints/concerns.
Processing the issue(s) to resolution and documenting all facts of the case, in collaboration with the supervisor/Branch Manager.
Participates in the Performance Improvement Committee process as requested.
Cooperates with the supervisor regarding new processes developed to improve workflow and efficiency.
Participate in the process of training paras on proper documentation per care plan.
Other duties as assigned.

MINIMUM QUALIFICATION AND EXPERIENCE

University degree in a Business-Related Field.
3 plus years recent experience as an administrative assistant / office manager / scheduling coordinator / Program coordinator healthcare field or other related field.
Familiarity with ERP systems is required.
Excellent analytical skills using Microsoft Excel.

SKILLS

Quick learner with the ability to adapt to changing environments.
Excellent computer literacy
Prioritization and problem-solving
Organization and planning
Research and analysis
Attention to detail.
Proficiency with Microsoft Office
Must have superb interpersonal and organizational skills with the proven ability to work independently and in a team setting.
Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization.
Ability to multitask.