Responsible for maximizing debt collection and minimizing bad debt while maintaining superior levels of customer service.

Make outbound calls to new and existing MoKash subscribers to create a personalized relationship and inspire confidence
Achieve monthly individual collections target (activity and amount).
Conduct collections according to the collection cycle policy.
Make payment arrangements with clients as per procedures.
Follow up daily on promises to pay and broken promise to pay.
Dial and make tickler notes on all customer interactions.
Handle customer queries and or escalate issues to ensure customers’ concerns are addressed promptly and appropriately
Adhere to all MTN and NCBA policies and procedures at all times.
Ensure that your telephone etiquette is in line with the quality assurance guidelines.
Ensure that all client details are fully captured onto the appropriate systems
Meet the agreed level of contact with existing MoKash customers as maybe necessary to maintain/increase levels of business activity, revenue volume and streams
Attend and participate in all MoKash trainings, courses and meetings
Actively work towards the MTN brand values: Leadership, Integrity, Innovation, Relationships and can-do, while dealings with customers and colleagues.
To undertake extra duties as deemed appropriate