Key Tasks

Support administration of import/ export plans and processes to optimize service and performance
Execute transactional operational activities related to import/ export in adherence to regulations and internal procedures
Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
Calculate duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
Process, handle, distribute and archive all required import/ export documents
Verify invoices and shipping documents to enhance accordance with federal regulations
Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
Perform IT systems related tasks to provide updated information on shipment
Work with internal functions such as customer service, product, sales, etc.
Coordinate with overseas office to check and verify shipment information
Identify and resolve recurring issues, and suggest modifications for import/ export work methods focusing on increasing effectiveness and efficiency
May provide functional guidance, advice or training to less experienced positions 

  Stakeholders

May influence others within the job area through explanation of facts, policies and practices
Support and interact primarily with colleagues of own function
Build relationships and understand customer and key stakeholders interests and concerns
Address task-related issues appropriately to maintain work relationships 

Management Responsibility

Individual contributor without direct responsibility for leading others 

Skills

Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements
Education Level

Bachelor’s Degree or equivalent experience/qualification

Experience Level

more than 2 years