ROLES AND RESPONSIBILITIES


Needs to know the ability and competence of the assessor 
Allocate and appoint claims to the assessor/Hybrid in areas 
Stats of the assessor 
Constant communication between assessors and schedulers 
Keep Assessors Managers in the loop with discussions and/or request for External Assessors 
Use tracking tool to ensure productivity and cost are aligned 
Cost management regarding the appointment of external Assessors vs the cost of utilizing internal assessors of other areas
The appointment of claims to external assessors within company budget 
To make sure that cost is saved regarding the decision on the appointment of external assessor’s versus the cost of utilizing internal assessors from other areas. 
Minimizing travelling cost of assessors between claims when assigning claims. 
Daily contact with Internal and External assessors (availability & outstanding claims progress) 
Daily contact with Assessor Managers (issues & concerns)


Process 


Review claim information (e.g. CCC description, appraisal instruction, assessment place) before assigning the assessor. 
The appointment of Internal or External assessors to claims that fall within their area of expertise as well as within their geographical area of responsibility. 
Managing the workload (claims allocated per day) of the assessor. 
Managing the targets (average claims per day) of the assessor. 
To make sure that the turnaround time of the claims are achieved within the prescribed company targets.


Reporting 


Daily register (Claims allocated per assessor per day) 
Monthly Assessors Productivity Report (Claims Received/Claims Finalised, Claims Average


Adhoc


Manage Catastrophe claims allocations under correct CAT code.


SYSTEMS THE SCHEDULERS WORK WITH


Claims Centre
MS Office (Outlook & Excel) 
Avaya 
Online Services 
BPM


QUALIFICATIONS AND EXPERIENCE


Grade 12/Matric
At least 5 years’ experience in Motor Claims 
Santam policies and procedures 
Claims Centre User 
Santam System knowledge