Key responsibilities
Product Management and strategy:
Creates, builds, enhances and supports a global strategy detailing minimum standards and common directive on credit and savings initiatives within the network including how the use of technology and other low-cost operating models such as agent networks will drive down the cost of transactions in rural areas.
Creates quarterly reports that capture lessons learned, track key reporting indicators (performance of budget vs actual, regulatory compliance and other indicators) and show progress on TA, pilots, roll outs and scaling activities.
Product Development:
Develop a Human Centered, Product Development process framework as a guideline for MFIs to build on and develop their own process in alignment with global standards and policy.
Provides guidance and support to MFIs in the identification of channels and potential partners for the distribution of the savings product
Monitoring and Evaluation of Client Experience and Satisfaction
Evaluates Clients potential and market surveys:
Evaluates feedback from existing client´s surveys and explore opportunities for product enhancements.
Based on needs assessment, supports MFIs in creating client´s surveys and other feedback mechanisms.
Provides strategic leadership and oversight to the Product Management of Credit products:
Ensure that the development activities for the product are aligned with the overall strategy for the portfolio
Support the role creating networks and collaborating with stakeholders to rollout the development, marketing and positioning strategies for the product
Leadership, guidance and support to the team for personal/team development and wellbeing (personal, professional and spiritual).
Inspire and nurture the spiritual and professional development of direct reports.
Instill and encourage a strong servant and service culture in leaders and their teams; role modelling Christian Leadership and Core Values.
Knowledge, skills and experience
Required
Technical knowledge of credit and savings products for retail banking or microfinance
Training related to Financial Product Management, Product Development and/or Social Marketing, Data Analysis.
Extensive working experience of minimum of 10 years in a Banking, Microfinance or treasury functions.
At least 5 years of management experience in roles of financial product development and management in Banking or Financial Inclusion institutions, at least 2 of those years in senior management roles.
Relevant experience with marketing and positioning of savings products in different markets.
Relevant experience in administering a Risk Management Framework for savings/deposit products
Familiarity with the management of credit related products
Experience working in a multinational and multicultural environment with proven cross-cultural effectiveness
Experience managing teams and leading staff working remotely
Financial Acumen: Proficiency in financial concepts, market trends, and savings credit market dynamics.
Successful record of working in Cross-Team Collaboration, leading and influencing teams across different functions.
Good written and verbal communication skills and strong at influencing.
Excellent planning, monitoring and organization skills.
Ability to analyse, recommend solutions, mentor and guide people
Must be able to simultaneously manage multiple priorities, projects and stakeholders
Strong data analysis skills, digital literacy and creating high quality reports
Knowledge of best savings standards / practices for the lower segment of the pyramid.
Preferred
Master’s degree or higher in areas related to economic and social development, inclusive finance or related.
Advanced studies, training or certification in Human Centred Design methodologies for Financial products and services
Experience in projects involving Capacity Building is a plus.
Languages and Travel
A second language, French or Spanish with good verbal command is preferred
Ability to travel up to 25% of the time.
