What will make you successful in this role?


This role is focused on, but not limited to; servicing broker requests, including enquiries. 
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; 
Dealing with general insurance and policy specific enquiries; 
Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; 
Assisting to resolve all insurance queries within required timeframe and compliance requirements; 
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; 
Undertaking to adjust premiums in line with new asset values; 
Managing client expectation on expected turnaround times for submitted requests; 
Adhering to underwriting criteria and regional requirements; 
Assist with profiling the client with the best suitable product and underwriting criteria; 
Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product; 
Assisting in implementing solutions for improvement; and 
Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. 


Qualifications and Experience


Matric/ Grade 12
120 commercial lines FAIS credits 
A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous 
Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry 
Minimum of 3 years’ experience in short term insurance commercial lines


Knowledge and Skill


Excellent verbal and written communication skills 
Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients 
Ensure adherence to quality, compliance and accreditation standards 
Conduct efficient administration 
Optimising work processes