Key Responsibilities:


Implement underwriting philosophy, strategy, process and guidelines for medical insurance business to ensure profitability and achievement of the set loss ratio targets.
Analyse proposed risks and make decisions to accept or reject.
Determine the rates and terms to charge.
Ensure risk survey recommendations are communicated in time and follow up implementation.
Ensure underwriters comply to the company credit policy.
Manage company records and ensure proper filing of client information both manual and electronic.
Build and manage relationships with brokers, agents, and other intermediaries.
Monitor market trends and competitor activities to stay informed about industry developments and Stay updated on changes in laws and regulations that may affect client retention efforts.
Work closely with sales, marketing, actuarial, and claims departments to align underwriting and retention strategies with business goals.
Proactively manage the policy renewal process to ensure timely renewals and minimize lapses in coverage.
Review and negotiate renewal terms and conditions with clients to retain their business.
Develop and implement strategies to improve client retention rates.
Delegated Authority: As per the approved Delegated Authority Matrix.


Knowledge, Experience and Qualifications required:


Bachelors’ Degree (Insurance/ Actuarial) or other related business degree.
Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
3-5 years’ experience in Health.
Proven experience in managing and nurturing client relationships.
Track record of achieving client satisfaction and retention targets.